The small print

Refund policy

All sales are final. SparkleMinds sells digital products that are delivered instantly, so we do not offer refunds, returns or exchanges once an order is complete.

Why no refunds?

Digital files can’t be returned, and once downloaded they can be kept, printed or copied. That is why we ask you to check each product page — what’s inside, the file format and the details — before you buy.

When we will help

the file is damaged, corrupted or will not open;
you did not receive your download link;
you received the wrong file; or
you were charged more than once for the same order.

In these cases we will repair or replace the file. Where a replacement isn’t possible, or where the law requires it, we will issue a refund at our discretion.

What isn’t covered

Change of mind or buying by mistake
Products that don’t suit your device, software or printer when this was described on the product page
Differences between screen colours and printed colours

How to contact us

Use the “Need a little help?” button or email graptem@gmail.com with your order number and a short description (a screenshot helps). We usually reply within 1–2 business days.

Chargebacks

Please contact us before disputing a payment with your bank or payment provider. Most problems can be solved quickly.

Your legal rights

Nothing in this policy limits any rights you may have under the consumer laws that apply to you.

Last updated: November 12, 2026